Shipping Policy

PORTUGAL

Shipping is FREE for all orders in Portugal.

At South Soul we work everyday for you have the easiest, fastest and most transparent shopping experience possible. 

All orders are shipped from our warehouse in Lisbon, Portugal and, except any special reason, CTT will be the carrier. Delivery hours take place between 9am and 7pm on working days. We usually recommend that you to use your work address to make sure the package is received and collected on first attempt.

If you are not available to collect the package on first attempt, CTT will leave a notification letter in your e-mail box for you to pick up the package in the nearest store or pick-up point (address will clearly appear on the notification).

After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.


COUNTRY

TERMS

DELIVERY

Portugal

 Free

1 - 2 Working Days

 

INTERNATIONAL

We currently offer FREE standard shipping for all European Union orders above 75€.

EUROPEAN UNION
All orders are shipped from our warehouse in Portugal and the carrier used will be determined by your shipping address. 

COUNTRY

TERMS

DELIVERY

EU

 10€

2 - 3 Working Days

 

REST OF EUROPE
All orders are shipped from our warehouse in Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.

COUNTRY

TERMS

DELIVERY

Rest of Europe

 15€

2 - 4 Working Days

 


NORTH AMERICA
All orders are shipped from our warehouse in Maia, Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.

COUNTRY

TERMS

DELIVERY

North America

 20€

2 - 4 Working Days

 

REST OF THE WORLD 
All orders are shipped from our warehouse in Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.

COUNTRY

TERMS

DELIVERY

Rest of the World

 25€

3 - 5 Working Days

 

TAXES & DUTIES

WITHIN THE EUROPEAN UNION 
All taxes and duties are include, meaning nothing will be charged.

OUTSIDE THE EUROPEAN UNION 
You may be subject to local import taxes and duties once your package reaches your Country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges 

 

Returns & Exchanges

PORTUGAL

Enjoy FREE RETURNS & EXCHANGES for all your orders.

 

RETURNS

Don't worry. If it's as good as new, you have 30 days to return it. Here's how it works.

 

Communicate return: e-mail us at hello@thesouthsoul.com and tell us your order number and what items you want to return. Our Customer Experience Team will get back to you within 24 hours.

 

Return label: after confirmation from your Customer Experience Representative, a return label will be sent to you and a collection will be scheduled.

 

Once a package is received, checked and approved, a credit for the total order value will be issued and reimbursement will be made available within 7 working days.

 

EXCHANGES

Simple. You have 30 days to do it if it's as good as new.

 

Communicate exchange: e-mail us at hello@thesouthsoul.com and tell us your order number, what items you want to exchange and the desired new size and/or color. Our Customer Experience Team will get back to you within 24 hours.

 

Return label: after confirmation from your Customer Experience Representative, a return label will be sent to you and a collection will be scheduled.

 

Once a package is received, checked and approved, we'll exchange it for the desired item, free of additional shipping costs.

 

 

 

EUROPE & USA

Enjoy FREE RETURNS & EXCHANGES for all your orders.

 

RETURNS

Don't worry. If it's as good as new, you have 30 days to return it. Full reimbursement for purchase & shipping costs.

 

Communicate return: e-mail us at hello@thesouthsoul.com and tell us your order number and what items you want to return. Our Customer Experience Team will get back to you within 24 hours.

 

Return label: after confirmation from your Customer Experience Representative, a return label will be sent to you and a collection will be scheduled.

 

Once a package is received, checked and approved, a credit for the total order value will be issued and reimbursement will be made available within 7 working days.

 

EXCHANGES

Simple. You have 30 days to do it if it's as good as new.

 

Communicate exchange: e-mail us at hello@thesouthsoul.com and tell us your order number, what items you want to exchange and the desired new size and/or color. Our Customer Experience Team will get back to you within 24 hours.

 

Return label: after confirmation from your Customer Experience Representative, a return label will be sent to you and a collection will be scheduled.

 

Once a package is received, checked and approved, we'll exchange it for the desired item, free of additional shipping costs.

 

 

 

INTERNATIONAL ORDERS

RETURNS

Don't worry. If it's as good as new, you have 30 days to return it. Full reimbursement for purchase & shipping costs.

 

Communicate return: e-mail us at hello@thesouthsoul.com and tell us your order number and what items you want to return. Our Customer Experience Team will get back to you within 24 hours.

 

Send it over: after confirmation from your Customer Experience Representative, packages should be sent to our warehouse address at your own cost:

 

Once a package is received, checked and approved, a credit for the total order value will be issued and reimbursement will be made available within 7 working days.

 

EXCHANGES

 

Simple. You have 30 days to do it if it's as good as new.

 

Communicate exchange: e-mail us at hello@thesouthsoul.com and tell us your order number, what items you want to exchange and the desired new size and/or color. Our Customer Experience Team will get back to you within 24 hours.

 

Send it over: after confirmation from your Customer Experience Representative, packages should be sent to our warehouse address at your own cost:

 

Once a package is received, checked and approved, we'll exchange it for the desired item, free of additional shipping costs.